During the COVID-19 emergency Made In Hackney is providing a free direct to door meal delivery service for households in the borough who would otherwise struggle to access food.

If you require other assistance, please see the directory of services below.

Hackney COVID-19 Support Services

Reporting Symptoms of COVID-19 to NHS

Online Form

Telephone 111

COVID-19 Mutual Aid Support Groups

Local volunteers able to do grocery shopping, collect medical prescriptions and other errands for people unable to leave their homes. There are over 20 groups in Hackney representing different borough wards.

All Hackney group details available here

Hackney Council Advice & Support

For advice on benefits, volunteering, accessing food bank vouchers and more visit the council’s COVID-19 support page.

Help with delivering an urgent food parcel and collecting and delivering prescriptions for you, see the councils website.

Hackney Food Bank

Distributes emergency groceries to households in need. To receive a parcel you need a referral voucher from a GP, Children’s Centre or the Citizens Advice Bureau. The Citizens Advice Bureau (see number in listing below) is currently sending vouchers digitally due to the Advice Centre being closed.

Telephone: 020 7254 2464


The Good Gym

For help with getting groceries and other essentials brought to your door - get in touch with The Good Gym. Friendly joggers will collect what you need as part of their exercise routine. Request a task on their website.


East End Citizens Advice Bureau

Free impartial advice on a range of issues including food bank vouchers, benefits, law and housing. The centre is currently closed for its usual drop in services.

Advice: 020 3855 4472

Hackney: 020 8525 6350

Newham: 020 8525 6377

Tower Hamlets: 020 7247 1050


For other London borough’s COVID-19 support services visit your local council’s website.

National COVID-19 Support Services

National COVID-19 Mutual Aid Groups

Find your local COVID-19 Mutual Aid Group here

Mental Health Support

Tips for looking after your mental health during the COVID-19 crisis here


Friendly, supportive listening service to help you through times of crisis.

Telephone: 116 123

The Silver Line

A confidential advice line for older people open 24 hours a day, 365 days a year.

Telephone: 0800 4708090

Age UK

They are running a volunteer led elderly person befriending scheme. For more information visit their website.

Age UK East London

Information & advice line for senior citizens

Telephone: 020 8981 7124